Refund Policy

Last Updated: January 23, 2026

1. Money-Back Guarantee

If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase. No questions asked.

2. Eligibility for Refund

You are eligible for a refund if:

• You request the refund within 7 days of your initial purchase
• This is your first subscription to COD CRM PRO
• Your account has not been terminated for Terms violations

3. Non-Refundable Situations

Refunds are NOT available in the following cases:

• Requests made after the 7-day period
• Renewal payments (only initial purchase is covered)
• Accounts terminated for abuse or Terms violations
• Partial month or unused subscription time after 7 days

4. How to Request a Refund

To request a refund:

1. Email us at support@crmcod.pro
2. Include your account email and reason for refund (optional)
3. We will process your request within 3-5 business days

5. Refund Processing

Once approved:

• Refunds are credited to your original payment method
• Processing time: 5-10 business days depending on your bank
• Your account access will be revoked upon refund

6. Subscription Cancellation

You can cancel your subscription at any time:

• Your access continues until the end of your billing period
• No refund for unused time after the 7-day guarantee period
• Cancel through your Freemius customer portal

7. Plan Changes

If you upgrade or downgrade your plan:

• Upgrades: Prorated charges for the remaining period
• Downgrades: Applied at the next billing cycle

8. Disputes

If you have a billing dispute, please contact us before initiating a chargeback. We will work with you to resolve any issues.